Reference

Understand Your Rights Before You Start

These legal terms govern your use of bajeapp and your account, including deposits made via bKash, Nagad, and Rocket. Access to our platform depends on your local law and whether your region is eligible — read this page carefully before opening an account.

Account eligibility by regionbKash, Nagad, Rocket payment termsData handling and account securityContact and dispute paths
bajeapp Understand Your Rights Before You Start
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Responsibility

Your personal data and account records are held according to our privacy policy and relevant data protection obligations. We keep only the information needed to run your account, verify wallet transactions, and respond to support requests. Here is how we approach the key areas your account depends on.

Data Retention

We retain account and transaction records for as long as required by applicable law. You can request a summary of data we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep your account active across your mobile browser and desktop. No payment data from bKash, Nagad, or Rocket is stored in cookies.

Account Security

Account login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Requesting Changes

To update your registered contact details or request data correction, reach out via live chat or email. Wallet-linked changes require identity verification before they are applied.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about these legal terms, your account status, or a wallet transaction dispute involving bKash, Nagad, or Rocket, our support team is the right starting point. Use the channels below to get in touch — have your account reference and wallet transaction ID ready when you do.

Live Chat Open the chat window from your account dashboard. Our team can address legal queries, account access questions, and wallet dispute references directly in chat.
Email Support Send policy or account questions to our support address listed in your account settings. Include your account ID and the relevant transaction reference for faster handling.
Account Help Centre The Help Centre inside your account covers common legal and policy topics, including wallet verification steps for bKash, Nagad, and Rocket transactions.

Common Legal and Policy Questions

These are the questions we hear most often about our legal terms, account conditions, and how policy affects your wallet and account access in Bangladesh.

Eligibility depends on your local law and your specific region. We do not make universal access claims. Check your local regulations before opening or using an account.

Every deposit via bKash, Nagad, or Rocket is covered by our wallet transaction terms. The transaction reference must match your account record before your balance is updated.

Yes. Contact support via live chat or email with your account ID and we will provide a summary of the personal data we hold, as permitted under applicable law.

We notify active accounts through the contact method on file. If you continue to use the platform after the update, that counts as acceptance of the revised terms.

Start with live chat or email support. Have your Nagad, bKash, or Rocket transaction ID ready. We match it against your account record to investigate and resolve the dispute.

Submit a closure or deletion request through live chat or support email. We process these in line with our data retention policy and any applicable legal obligations in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.